Heibaji Terms and Conditions

By accessing and using the Heibaji website (www.heibaji.onl) and all its services, you are deemed to have accepted these Terms and Conditions. These Terms form a legally binding agreement between you and Heibaji.

Heibaji is an online gaming platform offering slots, Live Casino, Sports Betting, bingo, and other gaming services. To use the platform, you must read and agree to these Terms and Conditions in full.

Heibaji reserves the right to change, amend, or update these Terms and Conditions at any time. Notice of changes will be posted on the website, and continued use of the platform after any update constitutes acceptance of the revised Terms.

If you do not agree to these Terms and Conditions for any reason, please refrain from using the Heibaji platform. Accessing or continuing to use the platform constitutes your full acceptance of these Terms.

The following conditions must be met to create an account and access Heibaji's services:

Age Restriction

• You must be at least 18 years old at the time of account registration.
• Heibaji may request a government-issued ID at any time for age verification purposes.
• Opening or using an account on behalf of a minor is strictly prohibited.

Accuracy of Information

• During registration, you must provide your real name, date of birth, address, and contact details.
• Heibaji reserves the right to suspend any account registered with false or incomplete information.
• Any changes to your information must be updated promptly.

One Account per Person

Each individual may only open one Heibaji account. If multiple accounts are found under the same person, all accounts will be suspended and any funds may be forfeited.

Heibaji accepts a range of Bangladeshi payment methods for deposits. All deposit-related terms are outlined below:

Accepted Payment Methods

• BKash, Nagad, Rocket – Mobile Banking
• Bank Transfer – Direct from your bank
• Other approved payment gateways

Deposit Limits

Each deposit is subject to minimum and maximum limits, which can be viewed on the deposit page after logging in. Heibaji reserves the right to adjust these limits under special circumstances.

Processing Time

Most deposits are credited to your account instantly (within a few minutes). In some cases, a slight delay may occur due to your bank or payment gateway. If you experience any issues, please contact our support team.

The following rules apply to withdrawing winnings from Heibaji. The withdrawal process is straightforward, but certain conditions must be met.

Identity Verification (KYC)

• KYC verification must be completed before your first withdrawal.
• A copy of your national ID or passport must be submitted.
• Verification is typically completed within 24–48 hours.

Withdrawal Timeframes

• Mobile Banking (bKash, Nagad, Rocket): 15 minutes to 2 hours
• Bank Transfer: 1–3 business days
• Minor delays may occur during peak hours.

Withdrawal Methods

Withdrawals must be made using the same method as the original deposit. This is done to prevent money laundering and comply with international regulations.

Heibaji offers a range of bonuses and promotional offers. All bonus offers come with their own terms and conditions that must be followed.

Wagering Requirements

Every bonus comes with wagering requirements. For example, a 30x wagering requirement means you must wager 30 times the bonus amount before making a withdrawal.

Bonus Usage Rules

• Bonuses are for your personal use only and cannot be transferred to others.
• Claiming bonuses on multiple accounts from the same IP address or device is not permitted.
• Once a bonus expires, it will be automatically cancelled.
• Heibaji reserves the right to void any bonus claimed on the basis of a misunderstanding.

All games and betting activities on the Heibaji platform operate under specific rules that apply equally and fairly to every player.

Game Results

All games on Heibaji use internationally certified RNG technology, ensuring every outcome is entirely random and unbiased. If a game is interrupted due to a technical fault, Heibaji reserves the right to void or restart the affected bet.

Sports Betting Rules

• All bets must be placed before the start of a match or event (except for live betting).
• If a match is cancelled or postponed, the related bet will be voided and the amount refunded.
• If incorrect odds are issued, Heibaji reserves the right to void the affected bets.

Betting Limits

Minimum and maximum bet limits apply to each game and event. Higher limits may be available for VIP members.

The following activities are strictly prohibited on the Heibaji platform and may result in account termination and legal action:

• Multiple Accounts: Opening or operating more than one account under the same identity.
• Bots & Automation: Playing games using automated software, bots, or scripts.
• Money Laundering: Attempting to use the platform for illegal money laundering.
• Fraud: Attempting to exploit system vulnerabilities to gain an unfair advantage.
• Using another person's account: Logging into or using another person's account.
• Third-Party Payments: Making deposits or withdrawals using someone else's payment method.
• Hacking: Attempting to gain unauthorized access to the platform's security systems or another user's account.

Heibaji may suspend or permanently close an account at any time for the following reasons:

• Breaching these Terms and Conditions.
• Submitting false or fraudulent documents during KYC verification.
• If your account has been inactive for an extended period (more than 12 months).
• Due to legal obligations or directives from a government authority.
• At the user's own request.

To close your account, contact our support team. Make sure to withdraw your balance beforehand, as maintenance fees may apply to inactive accounts.

Heibaji is deeply committed to responsible gaming. Our goal is to provide a safe and enjoyable environment for all players. Gaming is for entertainment — it should never be treated as a source of income.

Self-Control Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits for your account.
• Taking a Break: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Use the self-exclusion option for a long-term break from the platform.
• Reality Check: Regular reminder notifications to help you stay in control.

If you feel that gaming is becoming a problem, don't wait — contact our support team or seek professional help. For more information, visit our Responsible Gaming Visit the page.

Heibaji treats the protection of your personal information as its highest priority. How we collect, store, and use your data is described in detail in our separate Privacy Policy.

In short, we:

• We do not sell your information to third parties.
• We only collect information necessary to operate our services.
• All data is kept secure with SSL encryption.
• We may share information with relevant authorities when required by law.

For more details, visit our Privacy Policy Read the page.

For any dispute or complaint, please reach out to our customer support team first. We always aim to resolve issues in a fair and amicable manner.

How to Submit a Complaint

1. Submit a complaint via support chat or email.
2. Submit a detailed description of your complaint along with any supporting evidence (such as screenshots).
3. Our team will provide an initial response within 72 hours.
4. Complex cases may take longer, but you will be kept informed throughout.

Heibaji reserves the right to modify these Terms and Conditions at any time. Any changes will be announced prominently on the website, and the "Last Updated" date will be revised accordingly.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

If any part of these Terms is found to be unenforceable by a court, the remaining provisions will continue in full force and effect. This agreement governs the entire relationship between Heibaji and the user and supersedes all prior oral or written agreements.